Unified Cloud Communication for Freight & Logistics
At Enchanted Financial, our technology is the backbone of everything we do. Our cloud-based call center platform delivers a unified communication system that keeps drivers, dispatchers, shippers, and 3PL networks connected — 24/7/365. With seamless integration, advanced routing, and secure infrastructure, we transform your trucking and logistics operation into a real-time communication powerhouse.
The freight industry runs on cycles — peak season rushes, overnight surges, and unpredictable delays. Our platform scales instantly to match your call volume. Whether you need five agents at night or fifty during a seasonal spike, our system adapts with no downtime or heavy IT projects.
Agents and supervisors can log in securely from anywhere with just a PC, tablet, or mobile device. With built-in performance dashboards, you gain real-time visibility into:
- Load updates and response times
- Driver support call metrics
- Shipper and consignee satisfaction rates
- Escalation and resolution trends
This flexibility ensures your freight lines never go unanswered.
Our Automatic Call Distributor (ACD) integrates with your Transportation Management System (TMS), CRM, and load boards, making every interaction faster and more accurate. Calls, texts, and chats are routed instantly to the right workflow — driver support, load status, billing, or customer updates.
With full integration, you gain:
- Centralized shipment visibility
- Instant access to PODs, invoices, and compliance records
- Unified communication across phone, SMS, email, and chat
Consistency builds trust. Our scripting platform ensures every conversation follows your brand voice, protocols, and compliance standards.
- Tailored scripts for driver check-ins, load acceptance, and claim escalations
- Multi-location lead management for freight brokers and 3PLs
- Secure cloud-based reporting for accountability
- Real-time updates across multiple touchpoints
This keeps calls on track, errors minimized, and customers confident.
In trucking and logistics, uptime is non-negotiable. That’s why our systems run on Amazon Web Services (AWS) with enterprise-grade redundancy.
- PCI DSS compliant for billing and payment processing
- DOT/FMCSA workflows supported for driver and fleet compliance
- End-to-end encryption for sensitive shipment and customer data
- 99.99% uptime with geographically distributed servers
Our platform is monitored 24/7, ensuring your operation never misses a beat — even during network strain or heavy call spikes.
With our platform, logistics companies experience:
- Faster load responses and fewer missed opportunities
- Reduced driver turnover through consistent support
- Stronger shipper relationships with proactive communication
- Lower overhead with a cloud-based, fully managed system
Our platform delivers measurable performance — from 20-second average answer times to 99.99% uptime — ensuring your freight business runs smoother and faster.
All-in-One Call Center Platform Features
- Automatic Call Distributor (ACD) – Skill-based routing for dispatch, billing, or customer service.
- Computer Telephony Integration (CTI) – Click-to-dial, call transfers, and instant screen pop-ups.
- Interactive Voice Response (IVR) – 24/7 self-service for shipment status, driver check-ins, and account updates.
- CRM & TMS Integration – Automatic syncing with your freight systems.
- Quality Assurance (QA) – Call recording, live monitoring, and compliance checks.
- Real-Time Dashboards – Metrics like response time, resolution rates, and volume by lane or customer.
- Predictive Dialer – Outbound automation for shipper follow-ups and lead campaigns.
- Omnichannel Communication – Phone, SMS, email, chat, and social all in one hub.
