Inbound & Outbound Call Center Services
- Inbound Support – Driver check-ins, load updates, shipment tracking requests, appointment scheduling, and customer inquiries.
- Outbound Outreach – Proactive shipment updates, missed appointment rescheduling, survey follow-ups, and lead response for new carrier/shipper partnerships.
- Overflow Management – Handling call spikes during peak seasons (holidays, produce, port congestion) so your in-house team stays focused on operations.
Dispatch & Driver Support
Your drivers are the backbone of your business. We provide live call support to ensure they’re never left stranded:
- Route updates and load reassignments
- Breakdown coordination and roadside assistance
- After-hours dispatch coverage
- Safety check-ins and DOT compliance reminders
LTL & FTL Freight Support
Whether you manage consolidated LTL shipments or full truckloads, communication is critical. We help you manage:
- Multi-shipment coordination across hubs and terminals
- POD (Proof of Delivery) verification and escalation handling
- Appointment scheduling at warehouses and DCs
- Real-time customer status updates to avoid disputes
3PL & 4PL Communication Solutions
As supply chain managers, 3PLs need scalable call center solutions that span multiple stakeholders. Our agents serve as an extension of your operations team:
- Centralized call handling for shippers, carriers, and consignees
- Load board response management and lead qualification
- Customer onboarding and account management overflow
- Support for warehousing, distribution, and last-mile coordination
Lead Response Management
Speed makes all the difference in freight. Our team ensures that no opportunity slips through the cracks by:
- Responding instantly to shipper inquiries and load requests
- Qualifying carrier leads for brokerage networks
- Escalating high-value opportunities directly to your team
Call Center Platform & Technology
Behind every agent is a system that delivers speed and visibility. Our secure, cloud-based platform integrates seamlessly with freight software and load boards to provide:
- TMS & CRM integration for real-time visibility
- IVR routing and virtual receptionists
- Live call monitoring and recorded QA support
- Detailed reporting dashboards (average handling time, resolution rate, load response speed)
Security & Compliance
In trucking and logistics, data security is non-negotiable. We maintain compliance with major industry standards, including:
- PCI DSS – for secure payment and billing inquiries
- DOT/FMCSA compliance protocols – supporting driver reporting and safety regulations
- ISO-aligned practices – for enterprise-level protection of client and customer data
Omnichannel Contact Center Solutions
Freight communication doesn’t stop at phone calls. Our omnichannel approach ensures your shippers, drivers, and customers can reach us anytime, through any channel:
- Phone
- SMS / Text Alerts
- Live Chat
- CRM-integrated ticketing systems
Agents work from a unified platform, so no matter where a conversation starts, it picks up seamlessly — eliminating miscommunication and delays.
Data-Driven Insights
We don’t just handle calls — we turn them into insights that improve your operations. Our analytics track:
- Average response time to shippers and carriers
- Load acceptance rates and missed opportunities
- First-call resolution for dispatch and customer issues
- Seasonal demand trends for resource planning
These insights help you tighten your supply chain, reduce disputes, and grow more efficiently.
Why Freight & Trucking Companies Choose Enchanted Financial
- Industry Expertise – Our agents speak your language: LTL, FTL, detention, brokerage, EDI updates, and everything in between.
- Nationwide Workforce – Agents and call centers across the U.S. provide coast-to-coast coverage that mirrors your operations.
- 24/7/365 Availability – Freight doesn’t stop at 5 p.m., and neither do we.
- Flexible Pricing – Choose between prepaid blocks for smaller fleets or monthly contracted plans for national carriers and 3PLs.
- Proven Reliability – Secure infrastructure and redundant systems ensure we’re always online when you need us most.
Pricing & Flexible Packages
We offer two models to fit your business:
- Prepaid Minutes – Best for smaller carriers and brokerages that want flexibility with no contracts. Unused minutes roll over for up to 2 years.
- Contracted Plans – Ideal for larger trucking companies and 3PLs that require predictable, structured support.
Key benefits:
- No hidden fees
- Transparent rates
- Customized quotes based on call volume and service complexity