Custom Solutions for Freight, Trucking &
Logistics Businesses of Every Size
At Enchanted Financial, we understand that no two trucking fleets, freight brokerages, or 3PL providers operate the same way. That’s why our inbound call center solutions are fully scalable — whether you’re a small regional carrier with a handful of trucks or a nationwide logistics network managing hundreds of loads per day.
When volumes surge — during peak season, produce hauls, or port congestion — we expand coverage instantly. When demand slows, we scale back so you never overpay. Our inbound services are flexible, precise, and always aligned with the fast-moving world of ground transportation.
Unlike generic call centers, we specialize in freight and logistics. Our 100% U.S.-based agents are highly trained in trucking terminology, load workflows, and transportation management systems (TMS). They operate 24/7/365 across phone, email, SMS, chat, and digital platforms, providing seamless support for your drivers, shippers, and customers.
An inbound call center for this industry is a central communication hub that handles incoming calls and messages from:
•Drivers (check-ins, breakdowns, routing changes)
•Shippers & Receivers (delivery updates, appointment scheduling)
•Brokers & Carriers (load confirmations, tender acceptance, status updates)
Our agents function as an extension of your operations team. They handle routine inquiries directly and escalate complex issues to your in-house staff using clear, pre-defined workflows. This ensures faster resolutions, fewer disruptions, and happier customers.
Running inbound communication in-house can overwhelm dispatch and back-office teams, especially when volume spikes. Outsourcing to Enchanted Financial provides:
•Scalability – Add agents instantly during high-demand periods.
•Cost Efficiency – Pay only for the minutes you need, with no wasted overhead.
•Professional Coverage – Trained logistics agents representing your brand voice.
•Reduced Stress – Free your staff from constant reactive calls so they can focus on fleet management and customer service.
•Improved First-Call Resolution – Standardized knowledge bases and escalation paths reduce callbacks and delays.
The result: higher customer satisfaction, better driver retention, and smoother freight flow.
• Lead Qualification – Respond to new shipper or broker inquiries immediately, ensuring no load opportunity is missed.
•Customer Service – Shipment status updates, delivery confirmations, and issue resolution.
•Driver Support Line – First point of contact for drivers needing reschedules, route adjustments, or roadside coordination.
•Order & Load Processing – PCI-compliant handling of billing inquiries, detention requests, and payment updates.
•Overflow & After-Hours Coverage – Keep your lines open 24/7, even when your office is closed.
•Help Desk Services – Assist with TMS logins, ELD support, and document submission processes.
• Founded in 2018 and headquartered in Virginia, we’ve built a nationwide reputation for logistics-focused call center services.
•100% U.S.-based workforce with industry knowledge in LTL, FTL, and 3PL operations.
•Nationwide coverage, with agents available from coast to coast.
•Flexible Pricing Models – Prepaid plans for smaller carriers, contracted plans for large fleets and 3PL providers.
•Proven Retention – Clients stay with us because we operate like a real extension of their team.
We combine skilled agents with advanced infrastructure to ensure every call is fast, accurate, and secure:
•Smart Routing – Direct calls to the right workflow (driver support, shipper update, billing, etc.).
•Real-Time Dashboards – Track response times, load updates, and customer satisfaction scores.
•CRM & TMS Integration – We plug directly into your freight software for seamless updates.
•Data Security & Compliance – PCI DSS protocols, DOT-compliance workflows, and ISO-aligned standards.
Benefits of Enchanted Financial’s Inbound Services
Better Shipper & Customer Experience
Our agents follow your protocols and provide real-time updates on freight status. Shippers and consignees stay informed without long hold times or repeated callbacks.
Increased Productivity
Your dispatchers and ops staff stay focused on managing freight, not answering basic calls. That means more efficient load planning, faster issue resolution, and higher margins.
24/7/365 Availability
Trucking never sleeps. Our nationwide team provides around-the-clock coverage so your drivers, shippers, and customers always reach a live person.
Manage Higher Call Volumes
Seasonal surges, weather disruptions, or unexpected volume spikes are no problem — we scale to meet demand without adding internal stress.
Virtual Receptionist for Freight Companies
Every call gets answered by a professional who collects key shipment details and routes them to the correct workflow — from detention/demurrage claims to driver check-ins.
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Inbound communication is the heartbeat of freight logistics. At Enchanted Financial, we keep that heartbeat strong, steady, and reliable — so your business keeps moving forward.