Driving Growth, Securing Loads & Strengthening Relationships
Inbound calls keep your business running. Outbound calls help your business grow. At Enchanted Financial, our outbound call center services are designed for the freight, trucking, and logistics industries, where success often depends on speed, timing, and strong communication with shippers, carriers, and drivers.
We don’t just wait for calls — we take the initiative. Our outbound programs help you win new freight, retain existing clients, and resolve issues before they become costly problems.
An outbound call center is a proactive communication hub that places calls and sends messages on your behalf. Instead of waiting for shippers, brokers, or drivers to reach you, our agents reach out first.
In the trucking and logistics industry, this means:
•Contacting shippers with real-time load availability
•Following up with drivers to confirm deliveries or prevent service failures
•Checking in with warehouses to verify appointment times
•Re-engaging lapsed customers with updated service offers
•Running campaigns to capture new lanes and contracts
Outbound communication ensures your company isn’t just keeping up — it’s staying ahead.
Managing proactive outreach in-house is tough. Dispatchers and operations teams are already stretched thin keeping freight moving. By outsourcing outbound programs to Enchanted Financial, you gain:
•More Opportunities – Capture new shipper accounts and lanes before competitors.
•Consistent Follow-Ups – No missed callbacks, no lost loads.
•Driver Retention – Proactive check-ins help drivers feel supported and valued.
•Customer Retention – Strengthen relationships with regular updates and proactive solutions.
•Cost Control – Pay only for the outreach you need, without carrying the overhead of a full in-house sales or support team.
• Revenue Growth – More qualified leads, more booked loads, more closed deals.
•Customer Satisfaction – Proactive communication prevents frustration and builds trust.
•Driver Retention – Regular outreach keeps drivers engaged and reduces costly turnover.
•Scalability – Ramp up campaigns during peak seasons, scale back during slow periods.
•Professional Brand Voice – Every outbound call reflects your company’s professionalism and reliability.
• Freight Industry Focus – Agents trained in LTL/FTL, brokerage, and 3PL workflows.
•24/7/365 Coverage – Outbound campaigns timed for shippers, drivers, and customers across all U.S. time zones.
•Integrated Technology – CRM and TMS integration ensures every call is logged and tracked.
•Flexible Models – Prepaid campaigns for small carriers or contracted plans for nationwide 3PLs.
•Proven Results – Our clients see stronger load ratios, higher retention, and more efficient operations.
Outbound Services Tailored for Freight, Trucking & 3PL
Lead Response & Sales Support
Speed wins freight. We respond instantly to new shipper or broker inquiries, qualify them, and escalate hot leads to your team.
Load Sourcing & Lane Development
Our agents reach out to shippers and brokers to identify available freight, open new lanes, and keep your trucks full.
Customer Retention Programs
We check in with existing customers regularly, providing updates, addressing concerns, and ensuring long-term loyalty.
Appointment Confirmation & Scheduling
We proactively confirm dock times with warehouses and receivers, reducing missed appointments and costly delays.
Driver Engagement Campaigns
Outbound check-ins with your drivers reduce turnover, identify issues early, and help keep your fleet satisfied.
Market Surveys & Data Collection
We run outbound surveys to collect competitive intelligence, rate feedback, and service data to help you refine your strategy.
Campaign Support
From announcing new service lanes to promoting seasonal capacity, we design outbound campaigns that put your brand in front of the right shippers at the right time.