Who We Are
At Enchanted Financial, we believe call center services should be more than just a business transaction — they should be a partnership built on trust, reliability, and shared success. Founded in 2018 and headquartered in Virginia, our mission is to empower companies with world-class outsourcing solutions that keep them connected, efficient, and customer-focused.
What began as a vision of our CEO, Brad H. Alston II, has grown into a thriving nationwide network of call centers. Today, we proudly hire and support employees from coast to coast, delivering consistent, professional service to businesses across industries. For us, it’s not just about answering calls — it’s about helping our clients strengthen their operations, scale with confidence, and build lasting customer relationships.
Mission & Values
Our mission is simple: to deliver exceptional customer experiences while empowering companies to focus on what they do best. We believe in integrity, transparency, and putting clients first — values that guide every interaction, every strategy, and every solution.
Leadership
Guided by Brad H. Alston II, a leader whose lifelong passion was to build an outsourcing partner businesses could truly count on, Enchanted Financial is rooted in vision, discipline, and dedication. With a growing team of professionals across the United States, our leadership is committed to innovation and continuous improvement in the call center industry.
Why Us?
Unlike other call center providers, we don’t just sell services — we create customized solutions designed to strengthen your brand, streamline operations, and delight your customers. With nationwide staffing, advanced infrastructure, and a people-centered approach, Enchanted Financial is the call center company you can rely on today, tomorrow, and for years to come.
Our Commitment
Every company has unique needs, and we’re here to meet them. Whether it’s logistics support, customer service outsourcing, or specialized call center solutions, Enchanted Financial provides scalable resources tailored to your business. Our commitment shines through in everything we do:
People First
We value strong, human connections and ensure our agents embody professionalism and empathy.
Reliability
With nationwide coverage and 24/7 availability, we’re always there when your customers need us.
Innovation
Our flexible models allow you to outsource entire processes or focus on targeted areas of support.
Partnership
We see ourselves not just as a vendor, but as a long-term ally invested in your growth.