Specialized Call Center Outsourcing for Freight, Trucking & 3PL Providers
At Enchanted Financial, we don’t just provide call center services — we deliver industry-specific solutions that keep freight moving, customers satisfied, and supply chains connected. Our expertise lies in the industries that power America’s ground transportation network: Trucking & Hauling, Freight Logistics, and 3PL/4PL Supply Chain Management.
Every one of these industries depends on precision, communication, and reliability. That’s why we’ve built a call center model designed to meet their unique challenges head-on.
Trucking & Hauling Industry
Trucking is the backbone of the U.S. economy, moving over 70% of all domestic freight. But it’s also one of the most demanding industries, where delays, missed updates, or communication gaps can cost millions.
We support the Trucking & Hauling industry with:
- FTL (Full Truckload) Support – Scheduling, load verification, driver check-ins, and real-time shipment updates.
- LTL (Less-Than-Truckload) Support – Coordinating multi-shipment deliveries, managing hub transfers, and keeping consignees informed.
- Driver Communication – Live support for routing changes, breakdown coordination, and emergency response.
- Customer Assurance – Transparent updates that keep shippers and receivers confident in your service.
Our agents are trained in dispatch protocols, DOT compliance, and transportation management systems (TMS), making us a seamless extension of your fleet operations.
Freight Logistics Industry
Freight logistics isn’t just about trucks — it’s about synchronizing complex movements of goods across the supply chain. From first mile to last mile, communication is critical to avoid missed deadlines, idle equipment, or costly detention.
We help freight logistics providers by offering:
- Shipment Tracking & Visibility – Real-time updates integrated with your systems.
- Appointment Management – Coordinating dock times and warehouse scheduling to reduce wait times.
- Claims & Exceptions Handling – Rapid response to damage, delays, and lost freight.
- Customer Experience Management – High-quality, 24/7 support that strengthens your reputation.
With Enchanted Financial, logistics companies gain a communication partner that understands the pressure of freight movement and ensures your clients never feel left in the dark.
3PL & 4PL Supply Chain Management Industry
Third-Party and Fourth-Party Logistics providers act as the nerve centers of modern supply chains. Balancing multiple carriers, shippers, warehouses, and end-customers requires a call center partner that can scale and adapt to complex workflows.
We empower 3PL/4PL providers through:
- Centralized Communication Hubs – One point of contact for shippers, carriers, and customers.
- Scalable Seasonal Support – Flexible staffing during peak demand cycles like holiday shipping or produce season.
- Overflow Account Management – Supporting your teams with customer inquiries, scheduling, and follow-ups.
- Proactive Customer Care – Strengthening your brand through clear, accurate, and professional communication.
Whether you manage a regional network or oversee national supply chains, Enchanted Financial helps your 3PL/4PL operation run smoother by ensuring your stakeholders always get the right information, right on time.
Why Enchanted Financial?
- Industry-Trained Agents – Familiar with freight jargon, load boards, TMS platforms, and logistics workflows.
- 24/7/365 Coverage – Because freight doesn’t stop moving, and neither do we.
- Nationwide Workforce – With employees across the U.S., we mirror the scale and scope of your operations.
- Flexible Pricing Models – Prepaid options for smaller carriers, structured contracts for national providers.
- Trusted Partner – We’re more than a call center — we’re an industry ally invested in your success.
