Privacy Policy

Effective Date: September 30, 2018

Last Updated: October 2, 2025

This Privacy Policy was first published on September 30, 2018, and has since been updated to reflect changes in applicable privacy laws and our business practices.

At Enchanted Link (“Enchanted Link,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, [www.enchantedlink.com] (the “Site”), utilize our services, or otherwise interact with us.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the terms herein, you should discontinue use of the Site immediately.

1. Information We Collect

We may collect the following categories of information:

Personal Identifiers: Such as your name, email address, phone number, billing address, payment details, and account login credentials.
Commercial Information: Records of products or services purchased, obtained, or considered, as well as other purchasing histories or tendencies.
Internet and Device Information: IP address, browser type, operating system, referring URLs, pages visited, and timestamps of your interactions with the Site.
Cookies and Tracking Data: Cookies, web beacons, pixels, and similar technologies used to recognize visitors, enhance functionality, and facilitate targeted advertising.
Communications: Records of correspondence with us, including customer service requests, inquiries, and feedback.
Third-Party Sources: Information received from business partners, affiliates, analytics providers, or public records where legally permissible.

2. How We Use Your Information

We may use the information collected for the following purposes:

To operate, maintain, and improve our Site and services.
To process transactions, fulfill service requests, and provide customer support.
To send service-related communications, updates, and administrative messages.
To personalize and enhance your user experience.
To conduct analytics and research to improve our offerings.
To market and promote our services, subject to applicable legal requirements.
To detect, investigate, and prevent fraud, security breaches, or illegal activities.
To comply with legal, regulatory, or contractual obligations.

3. Sharing and Disclosure of Information

We do not sell your personal information. However, we may share your data in the following circumstances:

Service Providers: With third-party vendors and contractors who perform services on our behalf, including hosting, analytics, payment processing, and marketing.
Business Transactions: In the event of a merger, acquisition, financing, or sale of assets, personal data may be transferred as part of business assets.
Legal Obligations: Where disclosure is required to comply with laws, regulations, subpoenas, or other legal processes.
Affiliates and Subsidiaries: Within our corporate group, where permitted, for internal business purposes.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to improve user experience and for analytical and marketing purposes. Cookies enable us to:

Recognize you when you return to the Site.
Customize your browsing experience.
Measure website performance and usage trends.
Deliver targeted advertising where permitted by law.

You may disable cookies via your browser settings; however, certain features of the Site may not function properly without them.

5. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, or reporting requirements. When information is no longer required, it will be securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and absolute security cannot be guaranteed.

7. Your Rights

Depending on your jurisdiction, you may have the following rights under applicable data protection laws:

EU/UK Residents (GDPR):

Right to access and obtain a copy of your personal data.
Right to rectify inaccurate or incomplete information.
Right to request erasure of personal data (“right to be forgotten”).
Right to restrict or object to processing of personal data.
Right to data portability.
Right to withdraw consent at any time without affecting prior lawful processing.

California Residents (CCPA/CPRA):

Right to know what categories of personal information we collect, use, disclose, or share.
Right to request deletion of personal information, subject to exceptions.
Right to opt out of the sale or sharing of personal information.
Right to non-discrimination for exercising privacy rights.

To exercise any of these rights, please contact us at support@enchantedlink.com.

8. Do Not Sell or Share My Personal Information

Enchanted Link does not sell your personal information. If applicable laws grant you the right to opt out of such sales or sharing, you may do so by contacting us at support@enchantedlink.com.

9. Children’s Privacy

The Site is not directed to individuals under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will promptly take steps to delete such data.

10. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and maintained on servers located in jurisdictions with data protection laws that differ from those of your home country. We take appropriate measures, such as implementing Standard Contractual Clauses, to safeguard international transfers of data.

11. Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before submitting any personal data.

12. Changes to This Policy

We may update or amend this Privacy Policy from time to time. All changes will be effective when posted on this page with an updated “Last Updated” date. In cases of material changes, we may provide additional notice as required by law.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Enchanted Link

701 E Franklin Street, Suite 105

Richmond, VA 23219

Email: support@enchantedlink.com

Revision History

September 30, 2018 – Initial publication of Privacy Policy for EnchantedLink.com.
October 2, 2025 – Comprehensive revision to incorporate GDPR, CCPA/CPRA, and international compliance standards.